Shipping Policy

Shipping Policy

So, you ordered a beautiful creation from our store — thank you! As an independent artist it means the world to share my artwork with you.

A carefully packed order is now winging its way to you.

Thanks to our reliable courier partners, our shipping options are designed to be safe, affordable, and accessible wherever you are.

It doesn’t matter where you live: we ship globally, so you can enjoy our exclusive products anywhere in the world.

Processing Time

We’re a print-on-demand company, which means each item is made just for you. Please allow 3–5 business days of processing time depending on the product type and our current order volume before your order ships out.

  • Orders placed over holidays and weekends will be processed the following business day.
  • Orders with multiple items may ship on different dates depending on stock availability.

Standard Shipping

Shipping times after dispatch:

  • Australia: 5–15 business days
  • USA: 5–15 business days
  • Other countries: 15–20 business days

Please note: Delivery times are estimates and may vary depending on customs, local postal services, or other factors outside our control.

Delays & Holidays

  • Holiday periods (such as Christmas or Lunar New Year) may add an additional 5–7 working days to shipping times.
  • Unexpected events (such as courier delays or global disruptions) may also extend delivery times.

Multiple Shipments
Some items in your order may arrive separately. This is because we partner with specialist printing studios. For example, apparel is produced by one partner while books and notebooks are printed by another.

Don’t worry, everything will still get to you! You’ll receive tracking details for each shipment so you can follow your items as they make their way to you.

Customs & Duties

International orders may be subject to customs fees, duties, or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Questions?

Our support team is here to help! If you have any concerns or special requests, email us at sailawayartpomona@gmail.com and we’ll get back to you as soon as possible.

Thank you for supporting independent art — we’re so excited for your order to arrive!